The Surprising Factor Impacting Supply Chains: Consumer Expectations
Some call it the “Amazon effect.” Others simply note that as eCommerce matures, consumers have gotten increasingly used to getting what they want—when they want it—contributing to an overall rise in expectations across the board. Either way, it’s becoming clear that consumer expectations are impacting supply chains—and not always in the ways you’d expect. In this article, we’ll share 14 customer experience statistics that can (or should!) influence the way many supply chains run. One note: Even though your business may not sell direct to consumers, it still may feel the ripple effect from these expectations. For example, if you supply a business that sells...
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